Maersk Growth
Bahrain
Job Description Job Title: Customer Service Manager This key position provides direction and leadership for operational and commercial port administration and serves as a single point of contact for customers regarding issues pertaining to the delivery of products and services. The key role is to lead customer and stakeholder communication for rele
Job Source: Maersk Growthconfidential
, Bahrain
This key position provides direction and leadership for operational and commercial port administration and serves as a single point of contact for customers regarding issues pertaining to the delivery of products and services. The key role is to lead customer and stakeholder communication for relevant port administrative activities within the param
Job Source: confidentialMaersk Growth
, Bahrain
Job Description Job Title: Customer Service Manager This key position provides direction and leadership for operational and commercial port administration and serves as a single point of contact for customers regarding issues pertaining to the delivery of products and services. The key role is to lead customer and stakeholder communication for rele
Job Source: Maersk GrowthCb Cafe
Manama
Duties & Responsibilities: * Arabic · Deliver up to mark service and maximize customer satisfaction. · Efficiently and successful coordination between front and back of house operation. · Review product quality and services rendered. · Organize and supervise shifts and duty rosters. · Plan and conduct efficient delivery order system. · Develop and
Job Source: Cb CafeCB Cafe
Manama, CAPITAL GOVERNORATE, Bahrain
Duties & Responsibilities: * Arabic · Deliver up to mark service and maximize customer satisfaction. · Efficiently and successful coordination between front and back of house operation. · Review product quality and services rendered. · Organize and supervise shifts and duty rosters. · Plan and conduct efficient delivery order system. · Develop and
Job Source: CB CafeBooking Holdings
Manama
Job Details Senior Site Reliability Engineer I are specialists in treating operations as a software problem. They focus on reliability of systems and services - addressing availability, performance, scalability, latency, observability, efficiency. They work on maintaining key components and developing systems that will minimize human labor (through
Job Source: Booking HoldingsBooking Holdings
Manama, CAPITAL GOVERNORATE, Bahrain
Job Details Senior Site Reliability Engineer I are specialists in treating operations as a software problem. They focus on reliability of systems and services - addressing availability, performance, scalability, latency, observability, efficiency. They work on maintaining key components and developing systems that will minimize human labor (through
Job Source: Booking HoldingsAguas de Valencia
Manama, CAPITAL GOVERNORATE, Bahrain
Responsibilities (but not limited to): Plans and executes operations for improving quality of service to customers such as network house connections operation and maintenance, network inspection and repair and emergency response. Coordinates the responds to customer complaints, determines source of problem, clears lines or reports work needed, and
Job Source: Aguas de Valencia, , Bahrain
As a Customer Service Manager, you will be responsible for overseeing and managing ourcustomer service operations. You will play a key role in ensuring exceptional customerexperiences, building strong customer relationships, and maintaining regulatorycompliance. Your primary focus will be to lead and develop a high-performing customerservice team that delivers outstanding service to our customers.Role & Responsibilities:o Manage and lead the customer service team, providing guidance, training, and support toensure a high level of performance and customer satisfaction.o Develop and implement customer service standards, procedures, and policies to enhancethe overall customer experience and ensure compliance with SAMA regulations.o Monitor and evaluate customer service metrics, including response times, resolution rates,and customer satisfaction scores, and take proactive measures to improve performance.o Handle escalated customer inquiries and complaints, ensuring timely and effectiveresolution while maintaining a professional and courteous demeanor.o Collaborate with cross-functional teams, including operations, compliance, and technology,to improve processes and enhance the customer journey.o Stay up-to-date with industry trends, best practices, and regulatory changes related tocustomer service and ensure their implementation in the organization.o Conduct regular performance evaluations for team members, provide constructivefeedback, and identify training and development needs.o Foster a positive and motivating work environment that promotes teamwork,collaboration, and continuous improvement.o Prepare regular reports on customer service performance, highlighting key metrics, trends,and areas for improvement, and present findings to senior management.o Ensure compliance with data protection and privacy regulations, including handlingsensitive customer information in accordance with company policies and procedures.You will play a pivotal role in developing and implementing customer service policies and procedures, aiming to enhance the overall customer experience and satisfaction.Developing and implementing customer service policies and procedures to elevate the overall customer experience and satisfaction will be a central responsibility.Analyzing customer service metrics, monitoring performance, and implementing optimization strategies for the team are integral responsibilities.Responsibility for developing and executing customer service policies and procedures to improve the overall customer experience will be integral to the role.Skills• Bachelor's degree in business administration, management, or a related field.• In-depth knowledge of customer service principles and practices, as well as SAMAregulations and guidelines.• Strong leadership and people management skills, with the ability to motivate and inspire ateam to achieve performance targets.• Excellent communication and interpersonal skills, with the ability to build rapport withcustomers and stakeholders at all levels.• Analytical mindset with the ability to analyze customer service data, identify trends, andimplement improvement strategies.• Detail-oriented with exceptional problem-solving and decision-making abilities.• Proficient in using customer service software, CRM systems, and other relevant tools.• Flexibility to adapt to changing business needs and work in a fast-paced environment.• Fluent in Arabic and English, both written and spoken.
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