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Manager for Sales and Customer Services

Manama, CAPITAL GOVERNORATE, Bahrain

Duties & Responsibilities:

* Arabic

· Deliver up to mark service and maximize customer satisfaction.

· Efficiently and successful coordination between front and back of house operation.

· Review product quality and services rendered.

· Organize and supervise shifts and duty rosters.

· Plan and conduct efficient delivery order system.

· Develop and maintain expected customer relation.

· Appraise staff performance and provide feedback to improve productivity.

· Ensure adequate functioning and calibration of kitchen and bar equipment.

· Ensure compliance with sanitation and safety regulations.

· Ensure the concerned regulatory requirements are met by the business.

· Closely work with the marketing team to ensure maximize the revenue and promote the brands of the company.

· Control operational costs and identify measures to cut waste

· Train new and current employees on proper customer service practices.

· Implement policies and protocols that will maintain future restaurant operations.

· Submit annual budgets and resource allocations to achieve company strategies and objectives.

· Oversee budgets and make sure resources are allocated properly.

· Growth oriented with both the ability and connections to engage food industry leaders as a respected peer in the pursuit of new business.

· Ensure the company’s core values of Integrity, Passion, Customer Service, Innovation, Efficiency, and Accountability are effectively maintained.

Qualifications:

· Master’s Business Administration (MBA) degree preferred.

· Minimum of a Bachelor Administration (BA) degree in business, management, economics and finance or Bachelor Science (BS) degree in science or food technology with further emphasis in finance, economics, statics and accounting.

· Minimum of 5 years of experience in an executive leadership position.

· Innovative, with a vision of the future of the company that leads to the strategy and execution plan

· Good communication skills, with the ability to communicate with board members, executives and frontline employees.

· Ability to attract, develop and retain top talent.

· Have a high level of emotional intelligence.

· Strong leadership skills with the ability to inspire people to action through their influence.

Job Types: Full-time, Permanent

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