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Customer support representative power & energy

Bahrain

د.ب.‏ 60 BHD Monthly

Customer Support Representative Power & EnergyClient of Emirates Consulting Group LLC ( ECG) • Maintain phone and web queue availability as required to meet service standards.• Research and resolve complex customer situations.• Enter summary notes into the customer record and, if appropriate, forward data to the appropriate field or corporate management associate for resolution.• Verify customer records for accuracy and update as necessary.• Engage and educate customers on all loyalty programs, promotions, and customer specific offers.• Perform follow-up tracking of forwarded customer inquires to ensure that all requests are addressed.• Assist customers with Company s web sites and mobile applications.• Escalate customer issues to a higher-level Customer Support staff member when necessary.• Conduct telephone calls to customers to rate the quality of the resolution to their issues.QUALIFICATION• Customer service or retail call center environment required.• H.S. Diploma or General Education Degree (GED) required. Company Industry Recruitment Placement Firm Executive Search Department / Functional Area Helpdesk Customer Service Telecalling Keywords Customer Support Representative Power & Energy Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [email protected] People Looking for Customer Support Representative Power & Energy Jobs also searchedClient of Emirates Consulting Group LLC ( ECG)

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