Hilton Worldwide, Inc.
Bahrain
Job Description - Guest Service Executive (HOT0 A50 H) Job Description Guest Service Executive ( Job Number: HOT0 A50 H ) Work Locations Work Locations : Conrad Bahrain Building 1378, Road 4625, Manama Sea front 346 Manama A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell A
Job Source: Hilton Worldwide, Inc.Accor Hotels
Bahrain
"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joi
Job Source: Accor HotelsAccor Hotels
, Bahrain
"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By join
Job Source: Accor HotelsDomo Ventures W.L.L.
Manama, CAPITAL GOVERNORATE, Bahrain
About the job Senior Client Service ExecutivePurpose of Job:The Clients Success Executive will be developing solid relationships with the clients through exceptional after-sales services and following up internal departments/sections to complete the agreed tasks/projects successfully, which includes discussing clients feedback with the concerned te
Job Source: Domo Ventures W.L.L.XcwJRDFY
, Bahrain
About the job Senior Client Service ExecutivePurpose of Job:The Clients Success Executive will be developing solid relationships with the clients through exceptional after-sales services and following up internal departments/sections to complete the agreed tasks/projects successfully, which includes discussing clients feedback with the concerned te
Job Source: XcwJRDFYRamee Group Of Hotels
Manama
In this position, the responsibilities would likely include overseeing guest relations operations, ensuring high-quality service delivery to guests, handling guest inquiries and complaints, supervising staff, and maintaining a positive atmosphere. Additionally, proficiency in Arabic would be essential for effective communication with Arabic-speakin
Job Source: Ramee Group Of HotelsRamee Group of Hotels
Manama, CAPITAL GOVERNORATE, Bahrain
In this position, the responsibilities would likely include overseeing guest relations operations, ensuring high-quality service delivery to guests, handling guest inquiries and complaints, supervising staff, and maintaining a positive atmosphere. Additionally, proficiency in Arabic would be essential for effective communication with Arabic-speakin
Job Source: Ramee Group of HotelsHilton Worldwide, Inc.
Manama
Job Description - Guest Relations Supervisor (HOT09 NNN) Job Description Guest Relations Supervisor ( Job Number: HOT09 NNN ) Work Locations Work Locations : Conrad Bahrain Building 1378, Road 4625, Manama Sea front 346 Manama A Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs
Job Source: Hilton Worldwide, Inc., , Bahrain
Job Description - Guest Service Executive (HOT0A50H) Job Description Guest Service Executive ( Job Number: HOT0A50H ) Work Locations Work Locations : Conrad Bahrain Building 1378, Road 4625, Manama Sea front 346 Manama A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.What will I be doing?As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of workManage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requestsResolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolutionPrepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton StandardsPerform other duties assigned by the Front Office Manager or Assistant Front Office ManagerRespond promptly to guest requests for a supervisor or managerEnsure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking placeEnsure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotelEnsure our customers receive a fast, efficient and friendly check in and check outEnsure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintainedPreparation and co-ordination of group arrivals/departures.Ensure a good performance oriented working environment within the department and motivate the staffParticipate regularly in training courses and put the skills learned there into practiceReceives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctlyHave detailed knowledge of the fire, safety and evacuation procedures of the hotelHave knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary What are we looking for?A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflictsBasic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without errorAbility to listen effectively and comprehend the English language to understand and obtain instructions and informationAbility to see and hear in order to observe and detect signs of emergency situationsWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Job : Guest Services, Operations, and Front Office
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