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Bahraini Nationals only
Experience & Skills -
Graduate - Engineering in ICT or equivalent.
Masters in Management preferred.
8-10 years in IT system integration and minimum 4 years as team leader, Service Desk Engineer, customer support, executing queries, tracing issues.
Experience in mobile applications, Basic SQL and AWS knowledge.
Experience in
Bahraini Nationals only
Experience & Skills -
Graduate - Engineering in ICT or equivalent.
Masters in Management preferred.
8-10 years in IT system integration and minimum 4 years as team leader, Service Desk Engineer, customer support, executing queries, tracing issues.
Experience in mobile applications, Basic SQL and AWS knowledge.
Experience in
Job Objective:
To define the Cloud services strategic objectives and plans, in coordination with the Manager Cloud Services, and drive their implementation, in alignment with the overall Business sector's strategy; Lead improvement initiatives for products and services in order to meet customer satisfaction, profitability targets and drive expansio
Job Objective:
To define the Cloud services strategic objectives and plans, in coordination with the Manager Cloud Services, and drive their implementation, in alignment with the overall Business sector's strategy; Lead improvement initiatives for products and services in order to meet customer satisfaction, profitability targets and drive expansio
OverviewThis position description is subject to change at any time as needed to meet the requirements of the program or company.Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logi
Overview This position description is subject to change at any time as needed to meet the requirements of the program or company. Working across the globe, V2 X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline l
Job Summary:: The Director of Infrastructure & Cloud position responsible for guiding the strategic direction and operational management of our data centers, network and communication systems, and service desk operations. This role demands a comprehensive expertise in cloud technologies with a strong emphasis on AWS & Microsoft systems such as Azur
Job Summary:: The Director of Infrastructure & Cloud position responsible for guiding the strategic direction and operational management of our data centers, network and communication systems, and service desk operations. This role demands a comprehensive expertise in cloud technologies with a strong emphasis on AWS & Microsoft systems such as Azur
Job Source: Gulf Air
SERVICE DESK SPECIALIST
Manama, CAPITAL GOVERNORATE, Bahrain
Job Duties:
• Work as front-line operator, in IT Customer Service Center• Attend calls and educate users about IT best practices• Analyze incident tickets• Resolve Incidents to achieve maximum First Call Resolution(FCR)• Monitor, analyze and update incident & service request tickets logged in the Service Desk system.• Possess solid knowledge of Microsoft Office & Office 365, Windows 10 & of common IT issues.• Manage difficult users skillfully• Proficient in Written and Spoken English language (Spoken Arabic will be an added advantage)
Skill Sets required :Windows 10 & Office 365 Certificate or Experience; Analytical skills; Communication Skills; Customer Relationship skills; Proficiency in using IT Service Management application after being provided basic training; Customer Service Orientation and good written and verbal communication skillsMinimum experience required - 2-3 years